Quarantine you can see
Held messages are listed in a quarantine report emailed to you, so a real invoice caught by mistake can be released in one click.
Security & Spam Filtering
Less junk in, nothing dangerous through.
Every message is checked on the way in and signed on the way out. Here's what happens to your mail, and what you can control yourself.
Incoming mail
Three checks before a message reaches you
1
Sender checks
We check the sending server against the domain's SPF, DKIM and DMARC records and against public blocklists. Forged senders are caught here.
2
Spam scoring
Content, links and sender reputation are scored. Clear spam is rejected, borderline mail is marked or held in quarantine.
3
Virus scanning
Attachments are scanned for viruses and malicious Office documents before delivery. Infected mail never reaches the mailbox.
Signed outgoing mail
Mail you send is signed with DKIM and covered by your domain's SPF and DMARC records, which is what keeps it out of other people's spam folders.
Encrypted connections
Apps and webmail connect over TLS. Mail between servers is encrypted whenever the other side supports it, which most now do.
Outbound limits
If a password is stolen and an account starts sending spam, sending limits stop it quickly and we contact you to reset the password.
Daily backups
Mailboxes are backed up every day. Deleted something important? Ask us and we'll restore it from a recent backup.
Admin control
Ask us to lock a mailbox, reset a password or redirect a leaver's mail, and it's done the same day.
Your part
Three habits that matter most
- Use a unique password for email. Most account takeovers come from a password reused on another site that was breached.
- Check before you click. We filter phishing, but no filter catches everything. If a message asks for a password or an urgent payment, call the sender.
- Tell us when someone leaves. We'll lock the mailbox and forward their mail so nothing is missed and nobody keeps access.