Hosting terms & acceptable use.

1. The service

We provide email mailboxes on a domain you own or have registered through us, with webmail, mail app access, spam and virus filtering and the features described for your plan on the pricing page. Plan features and storage limits apply per mailbox.

2. Orders and billing

• Prices are set per mailbox, billed monthly or annually as chosen when you order.
• Customers in Pakistan are invoiced in Pakistani rupees, converted from our US dollar prices at the exchange rate on the invoice date and rounded down to the nearest Rs 100. Other customers are invoiced in US dollars.
• Mailboxes are created once the first invoice is paid. Renewal invoices are sent before each period ends and are due by the renewal date.
• Mailboxes added during a period are billed for the remainder of that period. Taxes, where they apply, are added to the invoice.

3. Renewal, suspension and cancellation

• Service renews for the same period unless you tell us before the renewal date that you want to cancel or change it.
• If a renewal invoice is unpaid 14 days after its due date, we may suspend the mailboxes. Suspended mailboxes don't receive mail.
• Mailboxes are deleted 30 days after the end of a paid period that is not renewed. Before then, we can export your mail on request.
• Payments already made for the current period are not refunded when you cancel part-way through it.

4. Acceptable use

Mailboxes are for your organisation's normal correspondence. You must not use them to:

• send unsolicited bulk or marketing email, or mail to purchased or scraped address lists;
• send phishing, malware, or messages that impersonate another person or organisation;
• send content that is illegal where it is sent or received;
• run automated systems that send high volumes of mail, unless agreed with us in advance.

To protect every customer's ability to deliver mail, we apply hourly sending limits. If an account sends spam, for example because its password was stolen, we may block sending from it immediately and will contact you to restore it safely.

5. Storage

Each mailbox has the storage shown for its plan. When a mailbox is full, new mail to it is refused until space is freed or the plan is upgraded.

6. Backups

We back up mailboxes daily and can restore deleted mail from a recent backup on request. Backups protect the service; they are not an archive, and you remain responsible for keeping any records you are legally required to retain.

7. Availability and maintenance

We aim to keep the service available at all times and will give notice of planned maintenance where we can. Mail sent to you during a short interruption is normally queued by the sending server and delivered once service resumes.

8. Your responsibilities

• Keep passwords private and tell us promptly about any unauthorised access.
• Keep your domain registered and its DNS records pointing to us; mail can't be delivered otherwise.
• Tell us when staff leave so their mailboxes can be closed or reassigned.

9. Changes to these terms

We may update these terms. For changes that affect you materially, we'll email the contact on your account at least 30 days in advance. Prices for a period you have already paid for do not change.

10. Contact

NaxerTech Limited, Pegasus House, 81-B OPF Society, Khayaban-e-Jinnah, Lahore, Pakistan. UAN 030-111-92-100 · sales@naxertech.com.